Aga Services Terms & Conditions
Standard Terms and Conditions for Radtronix Ltd & Rangetronix Ltd
Effective from: 1 April 2023
1. About Us
1.1 These Terms and Conditions apply to repair, refurbishment, testing and associated services supplied by Radtronix Ltd & Rangetronix LTD, referred to in these terms as “we”, “us” or “our”.
1.2 Our contact details are:
- Business name: Radtronix Ltd & Rangetronix LTD
- Address: 28 Marlborough Avenue, Tadcaster, North Yorkshire, LS24 9JX
- Telephone: 07436 885 937
- Email: info@radtronix.co.uk
1.3 By instructing us to carry out work, the customer agrees to these Terms and Conditions.
2. Scope of Services
2.1 We specialise in the inspection, diagnosis, repair, refurbishment and testing of Aga controllers and associated parts.
2.2 The precise work required will depend upon the condition of the item received and the service requested by the customer.
2.3 Some of our services are fixed price refurbishments. These services have agreed upfront costs that match >90% of customer’s needs. However, it is always possible that additional faults are found as part of the inspection.
2.4 Where reasonably necessary to complete a repair or refurbishment, components may be replaced with suitable new, refurbished or alternative components of an appropriate specification.
3. Sending Items to Us
3.1 Unless otherwise agreed in writing, the customer is responsible for adequately packaging the item and arranging its delivery to us.
3.2 We recommend that customers use suitable protective packaging and an appropriately insured and trackable delivery service, we recommend all customers use Royal Mail Special Delivery for speed and the insurance cover level provided.
3.3 We are not responsible for loss or damage occurring before an item has been delivered into our possession.
3.4 Customers should not send unrelated accessories, cables, brackets or other components unless requested, clear details of the parts required are available on our website.
4. Inspection and Diagnosis
4.1 On receipt, an item may be inspected and tested to establish its condition and identify the work required.
4.2 Initial diagnosis may reveal additional faults that were not apparent before the item was dismantled or tested.
4.3 If additional work is required that would materially change an agreed price, we will normally contact the customer before proceeding with that additional work.
5. Quotations and Estimates
5.1 Any quotation is based upon the information and condition reasonably apparent at the time it is given.
5.2 A quotation may need to be revised if further faults, damage, previous unsuccessful repairs or component failures become apparent during dismantling, inspection or testing.
5.3 Where a revised price is required, we will seek the customer’s agreement before undertaking materially additional chargeable work.
6. Previously Repaired or Modified Equipment
6.1 Customers should inform us where they know that an item has previously been repaired, modified, dismantled or subjected to attempted repairs.
6.2 We cannot guarantee that an item will be repairable where it has suffered significant damage, unauthorised modification, corrosion, contamination, overheating, physical damage or previous unsuccessful repair attempts.
6.3 We reserve the right to decline to repair or refurbish an item where we consider that a safe or satisfactory repair cannot reasonably be achieved.
7. Parts and Components
7.1 Repair or refurbishment may involve replacement of failed, worn, degraded or unreliable components.
7.2 Where original components are obsolete or unavailable, we may use compatible components that we consider suitable for the purpose.
7.3 Unless otherwise agreed before the work is undertaken, components removed during repair or refurbishment will not normally be returned.
8. Testing
8.1 Repaired and refurbished items will be tested using the equipment and procedures we consider appropriate for the item and work undertaken.
8.2 Bench testing cannot necessarily reproduce every operating condition found within an appliance or installation.
8.3 A fault experienced after refitting an item does not therefore automatically establish that the repaired or refurbished component is defective. Problems elsewhere in the appliance, wiring, power supply, sensors, controls or installation may produce similar symptoms.
9. Installation and Removal
9.1 Unless we have specifically agreed to provide installation services, our service relates only to the item supplied to us for repair or refurbishment.
9.2 Removal and refitting of controllers and associated parts should be undertaken by a suitably competent person where appropriate, this is the responsibility of the customer unless in a rare circumstance we attend the customer’s address to undertake such work.
9.3 The customer is responsible for ensuring that the repaired or refurbished item is correctly installed and used in accordance with the appliance manufacturer’s requirements.
10. Prices and Payment
10.1 Prices will be those agreed with the customer or otherwise communicated before completion of the work.
10.2 Unless specifically stated otherwise, payment is due before the repaired or refurbished item is dispatched or collected.
10.3 We reserve the right to retain an item until payment of amounts properly due in relation to the work has been received.
11. Unrepairable Items
11.1 Occasionally an item may prove to be beyond economical or practical repair. If we determine that an item cannot reasonably be repaired, we will inform the customer. Any inspection, diagnostic or return charges that were clearly agreed with the customer beforehand will remain payable.
12. Return Delivery
12.1 Unless otherwise agreed, repaired or refurbished items will be returned to the address supplied by the customer.
12.2 The customer is responsible for ensuring that the delivery address provided is accurate.
12.3 Any applicable return delivery charges will be communicated to the customer.
13. Items Not Collected or Instructions Not Received
13.1 If an item is awaiting payment, collection or further instructions, we will make reasonable attempts to contact the customer using the contact details supplied. Customers should notify us promptly of any changes to their contact details. Where an item remains uncollected for a prolonged period, we reserve the right to charge reasonable storage costs where the customer has been notified of those charges in advance.
14. Customer-Supplied Information
14.1 The customer is responsible for providing accurate information about the item, reported fault and any relevant history of previous repairs or modifications of which they are aware.
14.2 We are not responsible for additional work or delay caused by materially inaccurate or incomplete information supplied to us.
15. Cancellation Rights
15.1 Where a customer enters into a contract with us at a distance, such as by telephone or online, any applicable statutory cancellation rights will apply.
15.2 Where the customer asks us to begin providing a service during a statutory cancellation period, any applicable rights and obligations concerning cancellation after work has commenced will be dealt with in accordance with UK consumer law.
16. Limitation of Liability
16.1 We will take reasonable care of items while they are in our possession.
16.2 We are not responsible for faults or losses arising from matters outside the work we have carried out, including incorrect installation, faults elsewhere in the appliance, external wiring faults, unsuitable power supplies, misuse, accidental damage or subsequent modification.
16.3 Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be lawfully excluded under the Consumer Rights Act 2015.
16.4 Subject to clause 16.3, if we fail to provide our services with reasonable care and skill, or cause foreseeable damage, our total liability to you for any single claim or series of related claims shall be limited to an amount equal to 200% of the fees paid by you for the service.
16.5 We will only be liable for losses that are a foreseeable and natural result of our breach. We will not be liable for unusual, extreme, or unexpected expenses that were not within our reasonable contemplation when we accepted your order.
16.6 Where the customer is acting as a consumer, services supplied by us are subject to applicable consumer protection legislation, including the Consumer Rights Act 2015. Government guidance confirms that services are required to match what has been agreed and be provided with reasonable care and skill. (GOV.UK: Consumer Rights Act 2015 guidance)
17. Intellectual Property and Manufacturer Relationship
17.1 Unless expressly stated otherwise, we are an independent repair and refurbishment business.
17.2 References to equipment manufacturers, appliance names, model numbers and part numbers are used to identify the equipment that our services relate to.
17.3 Aga and other manufacturer names or trademarks remain the property of their respective owners.
17.4 Unless expressly stated otherwise, our repair and refurbishment services are not represented as being carried out by or on behalf of the original equipment manufacturer.
18. Warranty
18.1 The warranty for our works is described in our separate warranty document.
19. Data Protection
19.1 We will use customer information for purposes connected with providing our services, including processing orders, communicating about repairs, receiving and returning items, taking payment and maintaining appropriate business records. Personal information will be handled in accordance with applicable data protection requirements.
20. Events Outside Our Reasonable Control
20.1 We will not be responsible for delays caused by circumstances outside our reasonable control, such as carrier disruption, component shortages or other events that prevent us from completing the service within a reasonable timescale.
20.2 Where such circumstances occur, we will endeavour to keep the customer reasonably informed.
21. Complaints and Disputes
21.1 If a customer is dissatisfied with our service, they should contact us promptly and provide details of the problem so that we have a reasonable opportunity to investigate it. We will endeavour to resolve complaints fairly and promptly.
22. Changes to These Terms
22.1 We may update these Terms and Conditions from time to time.
22.2 The terms applicable to an order will normally be those provided or made available to the customer when the relevant service was agreed or the invoice issued. These terms are also available on our website.
23. Governing Law
These Terms and Conditions are governed by the applicable laws of England and Wales, subject to any mandatory rights available to consumers under applicable law.