Aga Refurbishment Warranty
Standard Warranty for Radtronix Ltd & Rangetronix Ltd
Effective from: 1 April 2023
1. About Us
1.1 This warranty applies to Aga controllers refurbished by Radtronix Ltd & Rangetronix LTD, referred to in this warranty as “we”, “us” or “our”.
1.2 Our contact details are:
- Business name: Radtronix Ltd & Rangetronix LTD
- Address: 28 Marlborough Avenue, Tadcaster, North Yorkshire, LS24 9JX
- Telephone: 07436 885 937
- Email: info@radtronix.co.uk
2. 18-Month Refurbishment Warranty
2.1 We stand behind the quality of our refurbishment work and provide an 18-month warranty on the refurbished Aga controller, commencing from the date on the warranty sticker attached to the controller.
3. What the Warranty Covers
3.1 If the refurbished Aga controller develops a fault during the 18-month warranty period, it may be returned to our workshop for assessment.
3.2 Where the fault is covered by this warranty, we will re-refurbish or repair the controller free of charge.
3.3 The warranty applies solely to the controller and the refurbishment work and components supplied by us as part of that refurbishment.
4. Return-to-Workshop Warranty
4.1 This warranty is provided strictly on a return-to-workshop basis.
4.2 The customer is responsible for arranging and paying all postage, carriage, delivery and collection costs associated with returning the controller to us and receiving it back following assessment or warranty work.
4.3 Postage and carriage costs are not covered by the warranty.
5. Warranty Labels
5.1 All refurbished parts supplied by us are identified with warranty labels.
5.2 These labels must remain intact and must not be removed, damaged or tampered with. Removal of, damage to, or tampering with a warranty label will invalidate the warranty.
6. Installation
6.1 It is the customer’s responsibility to ensure that the refurbished controller is installed, connected and, where appropriate, removed by a person competent to carry out the work safely and correctly.
6.2 The warranty does not cover faults or damage resulting from incorrect installation, removal, connection, adjustment or handling.
7. Damage and Exclusions
7.1 The warranty does not cover deliberate or accidental damage caused by the customer, their engineer, installer or any other person.
7.2 The warranty applies only to the refurbished Aga controller. We accept no warranty responsibility for any other part, component, equipment or system fitted to, connected to or otherwise associated with the Aga appliance.
7.3 This warranty explicitly does not provide cover for faults or damage originating elsewhere in the appliance or installation.
7.4 A fully functional over temperature cut out switch must be installed in the Aga before the controller is installed, this warranty specifically excludes any claim relating to damage where a functional over temperature cut out switch would have avoided or reduced such damage.
8. Limit of Warranty
8.1 Our obligation under this warranty is limited to the repair or re-refurbishment of the controller covered by the warranty.
8.2 The maximum value of any claim made under this warranty is strictly limited to 100% of the amount originally paid for the refurbishment of the controller.
8.3 No warranty is provided for postage, carriage, installation, removal, refitting or other associated costs.
9. Making a Warranty Claim
9.1 It is advisable to speak to us via email or telephone before returning the controller to us. Around 90% of such cases are actually incorrect installation. To make a warranty claim, the controller must be returned to our workshop for inspection and assessment.
9.2 The customer should provide details of the fault experienced and, where available, the original refurbishment details or other proof of the refurbishment.
10. Reference to Our Standard Terms and Conditions
10.1 Customers are also directed to read and understand our standard terms and conditions.
10.2 Our standard terms and conditions contains conditions which relate to this warranty. Not following our standard terms and conditions is very likely to invalidate this warranty.
11. Statutory Rights
11.1 If the refurbishment service is supplied to a consumer, nothing in this warranty is intended to exclude or restrict any statutory rights that cannot lawfully be excluded or restricted.